Which of the following is an external benefit of using the you perspective?

Which of the following is an external benefit of using the you perspective?
 
  A) Less work for your audience
  B) Increased professional recognition for your audience
  C) Financial gains for your audience
  D) Positive effects on people your audience cares about
  E) Conditions that allow your audience to get their work done

Ques. 2

________ benefits are advantages your audience directly receives from complying with your request.
 
  A) External
  B) Peripheral
  C) Superficial
  D) Secondary
  E) Internal

Ques. 3

What type of request message would benefit from more explanation and persuasion than usual?
 
  A) When asking for a favor
  B) When providing instructions
  C) When responding to claims
  D) When confirming information
  E) When providing instructions

Ques. 4

Which of the following would encourage the more positive response to a routine message?
 
  A) A request implied in a communication about an unrelated topic
  B) A request made by letter
  C) A request made at a group meeting
  D) A request made using email
  E) A request made in person

Ques. 5

In addition to an expression of gratitude, what is a typical element found at the end of a routine request?
 
  A) An outline of alternative
  B) An indication of consequences if the request is not fulfilled
  C) An indication of how to reach the writer
  D) A call for action
  E) A reminder of reasons why the request should be granted

Ques. 6

_____ are advantages that your audience directly receives from complying with your request.
 
  A) Internal benefits
  B) Accusatory statements
  C) External benefits
  D) Statements of gratitude
  E) Calls for action

Ques. 7

A you perspective ________.
 
  A) consists simply of abundant use of the word you in your message
  B) avoids use of the word you
  C) requires you to consider other people's viewpoints
  D) involves considering the situation from your own perspective
  E) is only necessary in claims requests

Ques. 8

When would it be best to avoid using you in a communication?
 
  A) In a polite request
  B) In an informal request
  C) When issuing orders
  D) When pointing out achievement
  E) When offering congratulatory comments