It is generally safe to write positive letters of recommendation for former employees. (True or false?)

It is generally safe to write positive letters of recommendation for former employees.
 
  Indicate whether the statement is true or false.

Ques. 2

Which of the following should be followed when writing recommendation letters?
 
  A) Omit any negative information.
  B) Only verify dates of employment and job titles.
  C) Never collaborate with the former employee in developing the letter.
  D) Understand your company's policy on letters of recommendation to avoid legal complications.
  E) Never offer to provide a personal reference.

Ques. 3

What should be avoided when granting claims and requests for adjustment when your company is at fault?
 
  A) Blaming anyone in the organization by name
  B) Going into the details of how you plan to resolve the situation
  C) Starting with the assumption that the information the customer provided is correct
  D) Openly sympathize with the customer's situation
  E) Take or assign personal responsibility for setting matters straight

Ques. 4

When attempting to write a positive message, what should the writer take care to do?
 
  A) Thank the reader in advance for cooperating
  B) Avoid offering additional services
  C) Avoid trite saying that you may have heard or read
  D) Avoid volunteering information about the request
  E) Avoid placing the bad news first

Ques. 5

Which of the following is a guideline for granting claims and requests for adjustment when your company is at fault?
 
  A) Do not provide detail for how you plan to resolve the situation.
  B) Specifically assign blame to someone else in the organization.
  C) Start from the assumption that the information the customer provided is correct.
  D) Imply that the customer is at fault.
  E) Avoid taking or assigning personal responsibility for setting matters straight.