A company creates a Facebook page to improve its public image and connect with its customers. By doing this, the company is attempting to build ________.
A) employee capital
B) human capital
C) social capital
D) traditional capital
Q. 2Self-paced e-learning involves students using online materials independently, with little or no instructor involvement.
Indicate whether the statement is true or false
Q. 3Which of the following is a difference between strategic-level and operational-level decision making?
A) Strategic-level decisions involve regular interactions with customers, unlike operational-level decision making.
B) Unlike operational-level decision making, strategic-level decision making mostly deals with routine transactions.
C) Unlike operational-level decisions, strategic-level decisions follow predetermined policies and procedures and are programmed in nature.
D) The business intelligence needed to make decisions is less structured at the strategic level than at the operational level.
Q. 4Government action can influence how Porter's five forces operate in industries.
Indicate whether the statement is true or false
Q. 5During the ________ activity of BPM, managers evaluate process measures against their objectives and respond to changes in the business climate.
A) component creation
B) monitoring
C) modeling
D) process implementation
Q. 6The keyboard layout evolved from the typewriter. Why did this turn out to be a disadvantage?
What will be an ideal response?
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