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KatharinaR KatharinaR
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5 years ago
Which of the following steps should be taken when you have an important or complicated message to deliver by phone?
A) Plan what you want to say before calling
B) Establish the needs of the person you are calling
C) Leave a detailed voice message describing when you will call and what the discussion will be about
D) Be courteous
E) Be short and to the point, with more detailed information sent electronically
Textbook 
Business Communication Today

Business Communication Today


Edition: 14th
Authors:
Read 41 times
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Character is higher than intellect. A great soul will be strong to live as well as think. 

Ralph Waldo Emerson
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rwbumarwbuma
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5 years ago
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KatharinaR Author
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5 years ago
My teacher is very rude and likes to speed his way through a lesson without letting the class ask questions. Thank you for helping me. You're a life saver Slight Smile
Character is higher than intellect. A great soul will be strong to live as well as think. 

Ralph Waldo Emerson
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