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sofia97 sofia97
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5 years ago
When using the indirect approach to make a negative announcement on a routine business matter, what should be established in the buffer?
A) Your reasons for the decision
B) An announcement of the negative news
C) As much positive information as available
D) A variety of suggestions and proposals
E) An area of mutual ground between you and the reader
Textbook 
Business Communication Today

Business Communication Today


Edition: 14th
Authors:
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#1
5 years ago
 E
Reason:  E) Open with a buffer that establishes some mutual ground between you and the reader, advance your reasoning, announce the change, and close with as much positive information and sentiment as appropriate under the circumstances.
sofia97 Author
wrote...
#2
5 years ago
This is very helpful, my teacher this year is not good
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