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dwilliams11 dwilliams11
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5 years ago
When the lawn service firm advertises, "We can handle all your lawn needs in one stop" and then requires three or four visits to satisfy you, this is an example of which of the gaps of service performance?

• Between management's perception and consumers expectations

• Between expected service and perceived service

• Between service delivery and external communications

• Between service delivery and translation of perceptions

• None of the above
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Marketing Management

Marketing Management


Edition: 13th
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Mtoney9Mtoney9
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5 years ago
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dwilliams11 Author
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#2
5 years ago
Good timing, thanks!
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