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Sally is a waitress at a well-established local restaurant. She works with several other waitresses, ...

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Sally is a waitress at a well-established local restaurant. She works with several other waitresses, ...

Sally is a waitress at a well-established local restaurant. She works with several other waitresses, each of them of equal status. They do not supervise anyone nor have they been given any authority other than what is required to serve the customers. However, Sally is extremely well liked by patrons, the other waitstaff, and the cooks. Which BEST describes Sally's power within the organization?

▸ She has a small amount of negligible power within the organization.

▸ She holds referent power within the organization.

▸ She has no power since she is a waitress and has no authority.

▸ She holds expert power within the organization.

Textbook

Understanding and Managing Organizational Behavior

Edition: 6^th

Authors: George, Jones

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