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rsbains rsbains
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Posts: 423
A year ago
What are the two major steps we should take to act on customer complaints? Describe these.
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Customer Service: Career Success Through Customer Loyalty


Edition: 6th
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cooldawg69cooldawg69
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Posts: 376
A year ago
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Act on complaints by:
• Feeling the customers "pain"–empathize with their feelings, take their problems seriously, address their needs
• Do all you can to resolve the problem. Promptly replace or repair a faulty product, apologize for rude behavior, find answers to their questions. Do what the customer requests if at all possible.
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