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tlc_71111 tlc_71111
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Posts: 476
A year ago
In addition to ongoing feedback processes, companies should consider:

▸ mystery shoppers.

▸ focus groups.

▸ explorer groups.

▸ All of the above.
Textbook 

Customer Service: Career Success Through Customer Loyalty


Edition: 6th
Author:
Read 72 times
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Do What Makes You Come Alive
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KaajalpKaajalp
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Posts: 367
A year ago
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All of the above.
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