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yufeige4 yufeige4
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Posts: 467
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4 years ago
Regarding customer satisfaction surveys:

▸ should be administered to every customer or else the data will be distorted.

▸ the most important thing is what you do with customer responses.

▸ the more frequent the better.

▸ should be loosely worded so that the customer can express himself or herself.
Textbook 
Customer Service: Career Success Through Customer Loyalty

Customer Service: Career Success Through Customer Loyalty


Edition: 6th
Author:
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javiermorillajaviermorilla
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4 years ago
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yufeige4 Author
wrote...

4 years ago
Good timing, thanks!
Marcie D
wrote...

Yesterday
I appreciate what you did here, answered it right Smiling Face with Open Mouth
jayfo05
wrote...

2 hours ago
this is exactly what I needed
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