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Jamesgrams Jamesgrams
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4 years ago
For what purpose is the mission statement used in the development of service standards?

▸ Reminder of how they assist in meeting the purpose and goals of the operation

▸ Profit of the company requires that guests receive adequate service

▸ There is no relationship between mission statement and the development of service standards

▸ Mission specifies what standards to follow in every situation
Textbook 
ManageFirst: Customer Service

ManageFirst: Customer Service


Edition: 2nd
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angie68angie68
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4 years ago
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Jamesgrams Author
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4 years ago
Correct Slight Smile TY
Smair87
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Yesterday
Smart ... Thanks!
Lourd Jenkins
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2 hours ago
Helped a lot
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