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helena107 helena107
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4 years ago
How will an empowered employee know where their authority begins and ends? (How can the manager avoid "creating a monster"?)

▸ Establish and communicate clear boundaries

▸ Discipline those who go beyond limits

▸ Go on a case-by-case basis with each employee

▸ Trial-and-error basis with each situation
Textbook 
ManageFirst: Customer Service

ManageFirst: Customer Service


Edition: 2nd
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tanvir13tanvir13
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4 years ago
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helena107 Author
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4 years ago
Correct Slight Smile TY
Cdfields
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Yesterday
this is exactly what I needed
Katey_maree
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2 hours ago
Thanks
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