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What do many passengers and guests find lacking in airline and lodging automated check-in kiosks?

absie2008

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What do many passengers and guests find lacking in airline and lodging automated check-in kiosks?

What do many passengers and guests find lacking in airline and lodging automated check-in kiosks?

▸ Hospitality is possible only with the interaction of a human being

▸ They are uncomfortable with presenting their credit cards as a form of identification

▸ Security breaches seem likely in either situation

▸ Most prefer the competence of a machine over human error

Textbook

ManageFirst: Customer Service

ManageFirst: Customer Service

Edition: 2^nd

Author: National Restaurant Association

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