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aideenaaa aideenaaa
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3 years ago
What refers to the process of identifying the cause of negative guest feedback or complaints and ensuring that the circumstances that caused the dissatisfaction are corrected?

▸ Service recovery

▸ Complaint resolution

▸ Problem solving

▸ Defection detection
Textbook 
ManageFirst: Customer Service

ManageFirst: Customer Service


Edition: 2nd
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mr,slickzmr,slickz
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3 years ago
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aideenaaa Author
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3 years ago
Thank you, thank you, thank you!
DaiwalkerX
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Yesterday
Just got PERFECT on my quiz
kobbhy
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2 hours ago
this is exactly what I needed
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