To maintain quality management, managers rely on feedback from:
a. Logs of guest complaints
b. Lists of allowances
c. Secret-shopper reports
d. Guest questionnaires
e. All of the above
Public convention and visitor bureaus (CVB's) usually operate housing agencies (often without fee) to facilitate reservations for groups too large to be housed in one hotel.
Indicate whether the statement is true or false
The approximate formula for converting square feet/square meters is:
a. Square meters are about 1/10 the number of square feet
b. Square meters are smaller than square feet
c. Square feet and square meters are about equal
d. Square feet are larger than square meters
e. Both b and d
Hard budget hotel rooms might measure 75 square feet or less compared to a typical hotel room of, say, 250 square feet.
Indicate whether the statement is true or false
Based upon the following information, calculate the ideal room rate: The hotel has 150 rooms (75 kings at 90 single and 100 double, 50 deluxe kings at 110 single and 125 double, and 25 mini-suites at 150 single and 170 double).
The double occupancy rate is projected at 20. What is the ideal rate? a. 21.87
b. 106.67
c. 109.00
d. 164.33
e. None of the above are the correct answer
One would expect an Arrivals Report to help the bell-service department.
Indicate whether the statement is true or false
Using the traditional or building cost rate on brand new construction, how much should a 250 room hotel charge per night if construction costs were 21,400,000, land acquisition and improvement was 3,600,000, and FFE cost 5,000,000 (furniture/
fixtures/equipment): a. They should charge 85.60 per room night
b. They should charge 100.00 per room night
c. They should charge 105.60 per room night
d. They should charge 120.00 per room night
e. None of the above are the correct answer
At check-out, most guests transfer their city account to their front-office account using a credit card.
Indicate whether the statement is true or false
An amenity is a special amendment (paragraph) added to either the hotel lease or to the management contract after the terms have been agreed upon.
Indicate whether the statement is true or false
A hotel's IT package is generally identical in terms of services and amenities as a package offered by a wholesaler through a travel agent in a distant city.
Indicate whether the statement is true or false
Quick Reply
