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vd530 vd530
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3 years ago
How do managers ensure that servers provide high-quality guest service?

▸ Train servers in the entire skill set required

▸ Hire servers who already possess skills

▸ "Three strikes and you're out" disciplinary process

▸ Good food, ambience, and marketing campaigns go a long way
Textbook 
ManageFirst: Customer Service

ManageFirst: Customer Service


Edition: 2nd
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rrraval3rrraval3
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3 years ago
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