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What should be true about guest service levels and guest service quality in the QSR and Fine Dining ...

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What should be true about guest service levels and guest service quality in the QSR and Fine Dining ...

What should be true about guest service levels and guest service quality in the QSR and Fine Dining segments of the restaurant industry?

▸ Service levels and service quality should be equal.

▸ Service levels and service quality should be unequal.

▸ Service levels in Fine Dining will be lower, while service quality should be equal.

▸ Service levels in Fine Dining will be higher, while service quality should be equal.

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The Professional Restaurant Manager

Edition: 1^st

Authors: Hayes, Miller, Ninemeier

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