The job of a guest relations executive at a hotel is a kind of service job.
Indicate whether the statement is true or false
Question 2Brandon has a physical disability that requires an elevated seating arrangement. The HR manager took note of this during his interview and had the seat arranged for him from his first day at the office.
This special arrangement made for Brandon is an example of ________.
A) undue hardship
B) adverse action
C) retaliation
D) reasonable accommodation
E) compensation
Question 3Kevin is a practicing Christian, but rarely mentions his faith at work or displays visible signs of his belief. When asked why he doesn't evangelize at work, he says, Church is church and work is work. They shouldn't be mixed.
Kevin's behavior makes him a(n) ________ as defined by Nash and McLennan's coping strategies model.
A) resacralizer
B) generalist
C) justifier
D) percolator
E) atomist
Question 4Which of the following is true of in-groups?
A) Leaders have less formal relationships with followers.
B) Followers have no influence on the decisions made by leaders.
C) Followers and leaders share transactional but not transformational relationships.
D) Leaders tend to have an unfair, exploitative relationship with followers.
E) Leaders do not negotiate responsibilities with followers.
Question 5Nash and McLennan's coping strategies model describes atomists as ________.
A) individuals who believe that their faith influences their work in the business world
B) individuals who may not profess a religious faith and have no reason to attempt to integrate their faith in their work
C) people who are resigned in their belief that no integration of their religious faith in the world of business is possible
D) individuals who have an expectation that there is no distinction between sacred and secular, that everything a believer does in the market is guided by God
E) people who have strong religious faith but attempt to cope with the tensions of integrating faith at work by keeping business separate from religion
Question 6Transformational leaders avoid ________.
A) authoritarian, command, and control behaviors when dealing with employees
B) transactional exchanges that encourage compliance by followers
C) focusing on the interests of the group and consider individual needs instead
D) paying attention to the emotional needs and individual differences between employees
E) getting to know followers personally, as this could cause a conflict of interest
Question 7Debbie, a highly qualified and experienced HR specialist, was due for a promotion to the next level.
However, another colleague with significantly less experience was promoted instead, and management cited Debbie's pregnancy as an inability to fulfill job requirements. Which of the following would be the appropriate legal recourse for her to rectify the situation?
A) The Equal Pay Act of 1963
B) The Family Medical Leave Act (FMLA) of 1993
C) The Occupational Safety and Health Act of 1970
D) Title VII of the Civil Rights Act of 1964
E) Title I and Title V of the Americans with Disabilities Act (ADA)
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