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naey naey
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3 years ago
How do higher-quality supportive processes lead to higher-quality service?

▸ Happy employees ultimately do a better job and stay on

▸ Employees who are driven by fear are more productive

▸ Quality always leads to quality, while economy leads to shoddy

▸ Employees strive to be on top when competing
Textbook 
ManageFirst: Customer Service

ManageFirst: Customer Service


Edition: 2nd
Author:
Read 36 times
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Don't trust what you see, even salt looks like sugar
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blablablehblablableh
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3 years ago
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naey Author
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3 years ago
Correct Slight Smile TY
kobbhy
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Yesterday
Good timing, thanks!
TAT1238
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2 hours ago
Thanks
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