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seraphel seraphel
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A year ago
Using a "silver lining" in the close of a bad-news message includes ________.

▸ potential benefits

▸ an apology

▸ a final reminder of what the bad news is

▸ a final reminder of why the decision was made

▸ contact information in the event the receiver wishes to communicate further
Textbook 
Business Communication: Polishing Your Professional Presence

Business Communication: Polishing Your Professional Presence


Edition: 4th
Authors:
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tkane127tkane127
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A year ago
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