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jerico jerico
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9 years ago
For each of the following measures, identify which perspective of the balanced scorecard it represents: financial, customer, internal-business-process, or learning-and growth.

1.   service response time
2.   market share
3.   gross margin percentage
4.   defect rates
5.   customer satisfaction
6.   information system availability
7.   new-product development time
8.   revenue growth
9.   employee turnover rates
10.   setup time
Textbook 
Cost Accounting

Cost Accounting


Edition: 14th
Authors:
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cyborgcyborg
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9 years ago
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jerico Author
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#2
9 years ago
This solved my problem perfectly, thank you for your kind input.
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#3
9 years ago
Cool! No problem.
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