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Statingu Statingu
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8 years ago
A software company's management did not respond though they knew that computer software customers want quick response to phone calls. Identify the type of gap that has occurred here.
A) the gap between service delivery and external communications
B) the gap between customers' expectations and management perceptions
C) the gap between management's perceptions and service quality specifications
D) the gap between service quality specifications and service delivery
Textbook 
Marketing Management

Marketing Management


Edition: 4th
Authors:
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Russo88Russo88
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#1
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8 years ago
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Statingu Author
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#2
8 years ago
That makes a lot sense now. Thanks again.
wrote...
#3
8 years ago
You're welcome Wink Face Love sharing my knowledge with the world
Back in the days when I was young, I'm not a kid anymore. But some days I sit and wish I was a kid again ♪♫
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