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Home Q & A Board Other Fields Homework Help Business Management
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alliwantisthis alliwantisthis
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8 years ago
Which of the following guidelines should managers follow while building a customer-responsive culture?
A) precisely defining employees' normal job requirements and ensuring they perform those actions alone
B) designing jobs with rigid rules and procedure that employees should stick to in order to satisfy customers
C) giving service-contact employees continual training on product knowledge, listening, and other behavioral skills
D) preserving the discretion to make day-to-day decisions on job-related activities at the top level of management
Textbook 
Management

Management


Edition: 12th
Author:
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FindaWayFindaWay
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8 years ago
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#2
8 years ago
Perfect response, I appreciate the help
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#3
8 years ago
Perfect Slight Smile
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