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T.davies313 T.davies313
wrote...
Posts: 4760
8 years ago
If you need to transfer a call, you should do all of the following EXCEPT
a. inform the caller of the name of the person to whom he or she is being transferred.
      b. hang up as soon as you have transferred the call to keep the lines
open.
c. provide the caller with the extension number of the person to whom he or she is being transferred.
d. let the person to whom you are transferring the call know the caller’s name and the reason for the call.
Textbook 
Pearson's Comprehensive Medical Assisting

Pearson's Comprehensive Medical Assisting


Edition: 3rd
Authors:
Read 118 times
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ames98ames98
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Posts: 4140
8 years ago
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T.davies313 Author
wrote...
8 years ago
Wow! I wish I had signed up last semester.

Thx so much
wrote...
8 years ago
..also, thank you for the feedback
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