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nailat nailat
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7 years ago
Why is it most likely important to maintain this guest's satisfaction with the hotel and the front desk clerk?
A) The guest is visiting the ReView Hotel during the off season and is paying a below average rate for the room.
B) The guest is already satisfied with the wireless service, so her cluster of satisfactions will be maintained if she is also satisfied with the hotel and the front desk clerk.
C) The guest's membership in the hotel's rewards club indicates a previous level of satisfaction that should be maintained by the front desk clerk to ensure customer loyalty.
D) The hotel maintains exclusivity through various pricing levels and room features.
E) The clerk is the only employee of the hotel with whom the guest will have contact.
Textbook 
Selling Today: Creating Customer Value

Selling Today: Creating Customer Value


Edition: 13th
Authors:
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NicroNicro
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7 years ago
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nailat Author
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#2
7 years ago
Thank you, this is exactly what I needed!
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#3
7 years ago
you're welcome
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