Top Posters
Since Sunday
t
7
m
6
k
6
F
5
j
5
t
5
j
5
G
5
f
5
a
5
d
5
c
5
Home Q & A Board Other Fields Homework Help Business Management
New Topic  
MichaelTran MichaelTran
wrote...
Go to Answer
Posts: 2602
Rep: 5 0
7 years ago
Which of the following statements is not true?
A) Satisfied employees increase customer satisfaction and loyalty.
B) The most effective way to improve job satisfaction is a raise in pay.
C) In service organizations, customer retention and defection are highly dependent on how front-line employees deal with customers.
D) Dissatisfied customers can increase an employee's job dissatisfaction.
E) Satisfied employees are likely to be more productive.
Textbook 
Organizational Behavior

Organizational Behavior


Edition: 14th
Authors:
Read 72 times
2 Replies
- UOIT Student
- Organizational Behavior
Replies
Answer verified by a subject expert
Melinda98Melinda98
wrote...
#1
Top Poster
Posts: 664
Rep: 23 0
7 years ago
Sign in or Sign up in seconds to unlock everything for free
More solutions for this book are available here
This verified answer contains over 220 words.
1

Related Topics

MichaelTran Author
wrote...
#2
7 years ago
Appreciate all the help
- UOIT Student
- Organizational Behavior
New Topic      
Quick Reply
Explore
Post your homework questions and get free online help from our incredible volunteers
  816 People Browsing
Start New Topic Take the Tour CoursesNew Study Tools Topics Trending Browse by Textbook
Live Chat
Related Images
  
 138
  
 609
  
 863
Your Opinion
How often do you eat-out per week?
Votes: 80
Previous poll results: What percentage of nature vs. nurture dictates human intelligence?