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MichaelTran MichaelTran
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7 years ago
Which of the following statements is not true?
A) Satisfied employees increase customer satisfaction and loyalty.
B) The most effective way to improve job satisfaction is a raise in pay.
C) In service organizations, customer retention and defection are highly dependent on how front-line employees deal with customers.
D) Dissatisfied customers can increase an employee's job dissatisfaction.
E) Satisfied employees are likely to be more productive.
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Organizational Behavior

Organizational Behavior


Edition: 14th
Authors:
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- UOIT Student
- Organizational Behavior
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Melinda98Melinda98
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7 years ago
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MichaelTran Author
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#2
7 years ago
Appreciate all the help
- UOIT Student
- Organizational Behavior
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