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matashola matashola
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4 years ago
Build-Rite has a 10% market share of a one million customer market, but 10% of Build-Rite’s customers are dissatisfied.  Statistics suggest that 4% of dissatisfied customers will complain, but 75% of the customers that do complain are retained.  However, only 5% of dissatisfied customers who do not complain are likely to be retained.  How many of Build-Rite’s dissatisfied customers will likely exit?
a.   92
b.   100
c.   780
d.   9120
e.   9220
Textbook 

Market Based Management


Edition: 5th
Author:
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D-manD-man
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4 years ago
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wrote...
4 years ago
I'll take your word for it, thx
wrote...
A month ago
TY :)
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