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wakaski wakaski
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7 years ago
A nurse manager is meeting with a staff member because of patient complaints about the nurse's attitude and behavior toward patients. The nurse gets angry and begins yelling at the nurse manager that the patients are just difficult patients sometimes. What is the best approach for the nurse manager to take?
1. To tell the nurse that it does not matter if patients are difficult.
2. To call hospital security on the telephone.
3. To suggest they take a break and meet again in an hour.
4. To tell the nurse she is terminated.
Textbook 
Leadership and Management for Nurses: Core Competencies for Quality Care

Leadership and Management for Nurses: Core Competencies for Quality Care


Edition: 3rd
Author:
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Leadership and Management for Nurses: Core Competencies for Quality Care, 3rd Edition
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yesUcanyesUcan
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7 years ago
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wakaski Author
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7 years ago
Many thanks for your assistance and explanation.
Leadership and Management for Nurses: Core Competencies for Quality Care, 3rd Edition
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