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rohu rohu
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6 years ago
As part of managing the ________ component of service quality, Edward always makes sure the team's mascot is roaming around the sports venue interacting with fans during games and at off-field events where the public is invited.
A) reliability
B) empathy
C) intangibility
D) assurance
Textbook 
Sports Marketing

Sports Marketing


Edition: 1st
Authors:
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kromonoskromonos
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6 years ago
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rohu Author
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6 years ago
Slight Smile Correct
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3 years ago
Thanks!
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