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revmitchell revmitchell
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6 years ago
As part of managing the ________ component of service quality, Julia demands all employees either wear uniforms or business attire at all sporting events where they will interact with fans or sponsorship customers.
A) reliability
B) empathy
C) intangibility
D) assurance
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Sports Marketing

Sports Marketing


Edition: 1st
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Sports Marketing (Fetchko, Roy, Clow)
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SatiozSatioz
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revmitchell Author
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6 years ago
this is exactly what I needed
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You make an excellent tutor!
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Thanks for your help!!
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