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adthz adthz
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6 years ago
The appearance of service technicians and of the service equipment is referred to as ________ in SERVQUAL.
A) assurance
B) reliability
C) tangibles
D) responsiveness
Textbook 
Retail Management: A Strategic Approach

Retail Management: A Strategic Approach


Edition: 12th
Authors:
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MartineMartine
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6 years ago
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adthz Author
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6 years ago
Just got PERFECT on my quiz
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Thank you, thank you, thank you!
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