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alperkilic alperkilic
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6 years ago
Despite the very competent doctor, and pleasant nurse that attended her, Tanya was dissatisfied with the service she received at the walk-in-clinic.  She was uncomfortable because the waiting room and examination rooms were dirty and untidy.  Which part of the service intangibles was overlooked?
A) attitude
B) availability and timing
C) environment
D) completeness
E) consistency
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THINK Marketing, Canadian Edition

THINK Marketing, Canadian Edition


Edition: 1st
Author:
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BlueFusionBlueFusion
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6 years ago
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alperkilic Author
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6 years ago
This helped my grade so much Perfect
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This site is awesome
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