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Driving home from an auto repair shop, you find that the repair you just paid for wasn't done ...

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Driving home from an auto repair shop, you find that the repair you just paid for wasn't done ...

Driving home from an auto repair shop, you find that the repair you just paid for wasn't done properly. Which of the following would increase your tendency to blame the mechanic's error on dispositional factors?
a. You have never had a car repair done right the first time by any mechanic.
b. When you picked up the car, the shop manager said that the mechanic had gone home early because he was injured on the job.
c. This mechanic has done poor repairs on your car twice before.
d. Several friends told you that this mechanic was excellent.
e. You had authorized the mechanic to use reconditioned parts instead of new ones.

Textbook

Organizational Behaviour: Understanding and Managing Life at Work

Edition: 10^th

Authors: Johns, Saks

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teos55 Author

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Brilliant ツ

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