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Ellen is the moderator of her company’s complaints forum. Customers post their queries or ...

Ellen is the moderator of her company’s complaints forum. Customers post their queries or complaints on the forum, and Ellen provides them answers or solutions. Which of the following guidelines must Ellen follow?
A.    Always start new topics on the original thread; don’t change threads.
B.    Use acronyms to save time and make it easier for readers to skim through.
C.    Focus on the subject at hand, not on personal characteristics of respondents.
D.    In order to save time for readers, avoid providing supporting statements.

Textbook

Business Communication Essentials, Canadian Edition

Edition: 3^rd

Authors: Bovee, Thill, Scribner

Read 75 times

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serbianmagic

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More solutions for this book are available here

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TangLang Author

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Great

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