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TangLang TangLang
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Posts: 540
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7 years ago
Explain the three recommended ways of responding to a request for an adjustment when a third party is at fault.
Textbook 
Business Communication Essentials, Canadian Edition

Business Communication Essentials, Canadian Edition


Edition: 3rd
Authors:
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#1
7 years ago
1. Honour the claim—the best option. The customer is happy, you maintain your good reputation, and you can recoup your costs from the third party. 2. Honour the claim but explain you’re not at fault—use this if you want to correct any impression that the damage was caused by your negligence. 3. Refer the claimant to the third party—avoid this option (it won’t satisfy your customer) unless you are trying to dissociate yourself from any legal responsibility.
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TangLang Author
wrote...
#2
6 years ago
Great
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