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TangLang TangLang
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6 years ago
When using the direct approach to deliver bad news, the opening of your message should
A.   include a goodwill statement aimed at maintaining a good relationship with the reader
B.   offer explanations for the bad news
C.   give a clear statement of the bad news
D.   provide an apology
Textbook 
Business Communication Essentials, Canadian Edition

Business Communication Essentials, Canadian Edition


Edition: 3rd
Authors:
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entergeozaxentergeozax
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TangLang Author
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#2
5 years ago
Wow Thanks
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