Computer Studies

What do you do if a user describes a problem and suggests a solution that you know for a fact is not correct?

What do you do if a user describes a problem and suggests a solution that you know for a fact is not correct?

What do you do if a user describes a problem and suggests a solution that you know for a fact is not correct?
A) Humor the person and prove the solution is wrong.
B) Take a different course of action, but thank the person for the suggestion.
C) T

myassisblue   175   1 Reply

Lopezj273

What type of material is associated with airborne particle pollution?

What type of material is associated with airborne particle pollution?

What type of material is associated with airborne particle pollution?
A) ESD
B) Electronics
C) PM
D) RFID

Jeriko   137   1 Reply

Skizzle234

What is the best way to deal with a difficult customer?

What is the best way to deal with a difficult customer?

What is the best way to deal with a difficult customer?
A) Dont argue with the customer.
B) Take notes so you dont have to make eye contact.
C) Take extra time while repairing the customers problem.
D) Leave if the customer shows anger.

dudekim   143   1 Reply

lambchop03

What is the best device to use when a blackout occurs?

What is the best device to use when a blackout occurs?

What is the best device to use when a blackout occurs?  
A) UPS
B) Surge suppressor
C) Surge strip
D) Line conditioner

jjqman1   133   1 Reply

shayeshaye00

A technician is working in a conference room. The technician is suspicious of the quality of the ...

A technician is working in a conference room. The technician is suspicious of the quality of the ...

A technician is working in a conference room. The technician is suspicious of the quality of the electrical wiring. What should the technician do first before connecting the cable TV line to a TV tuner card?
A) Use an antistatic wrist strap.
B) Att

Bahar18   149   1 Reply

msouthern

Which of the following helps with time management?

Which of the following helps with time management?

Which of the following helps with time management?
A) Line conditioner
B) Prioritization
C) Taking notes
D) Sensitivity to other cultures

bookster   127   1 Reply

uni67

Which of the following would be appropriate as an action for a new help desk person when she ...

Which of the following would be appropriate as an action for a new help desk person when she ...

Which of the following would be appropriate as an action for a new help desk person when she encounters a problem she has never seen before?
A) Interrupt the customer every so often to ask questions.
B) Ask the customer to hold while the problem is

cmesser94   117   1 Reply

CroweN6459

What is a way to show you are actively listening to a customer when you are on the phone?

What is a way to show you are actively listening to a customer when you are on the phone?

What is a way to show you are actively listening to a customer when you are on the phone?
A) Interrupt the customer every so often to ask questions.
B) Take notes.
C) Summarize the information told to you.
D) Finish the customers sentences when p

redzritter19   129   1 Reply

Famwam

A technician has determined that the high voltage power supply in a laser printer needs to be ...

A technician has determined that the high voltage power supply in a laser printer needs to be ...

A technician has determined that the high voltage power supply in a laser printer needs to be replaced. What should the technician do next?
A) Review disposal requirements.
B) Document the findings.
C) Check the surrounding area for trip hazards.

kristallqiu99   106   1 Reply

anthonydel117

A company is installing new air conditioning and related gear in a main wiring closet as part of an ...

A company is installing new air conditioning and related gear in a main wiring closet as part of an ...

A company is installing new air conditioning and related gear in a main wiring closet as part of an area renovation project. The equipment in that room has been placed into a temporary area. Which protection measure should the IT ensure is taken for

Jamesgrams   192   1 Reply

Guest

Which item would be used when upgrading a motherboard?

Which item would be used when upgrading a motherboard?

Which item would be used when upgrading a motherboard?
A) TPM
B) RFID
C) MSDS
D) Antistatic bag

serenanurse   120   1 Reply

Lopezj273

What part of a laser printer should you be concerned about disposal?

What part of a laser printer should you be concerned about disposal?

What part of a laser printer should you be concerned about disposal?
A) Toner
B) Conditioning roller
C) Laser or LEDs
D) Paper tray

Franceswwx   146   1 Reply

Tneary

What type of battery is found in smartphones and laptops?

What type of battery is found in smartphones and laptops?

What type of battery is found in smartphones and laptops?
A) Zinc
B) Lithium  
C) AAA  
D) AA

diannrmns01   139   1 Reply

SalaDinHo

What are MACs as they relate to change management?

What are MACs as they relate to change management?

What are MACs as they relate to change management?
A) Moves, adds, and changes
B) A Layer 2 address
C) A Layer 3 address
D) Mandatory action conditions

f'leece   117   1 Reply

Skizzle234

Which of the following is used with an older computer and requires special disposal?

Which of the following is used with an older computer and requires special disposal?

Which of the following is used with an older computer and requires special disposal?
A) CRT
B) Mouse
C) HDMI
D) Thunderbolt

neah6   99   1 Reply

studymite

Which of the following is associated with the change management process for a large organization?

Which of the following is associated with the change management process for a large organization?

Which of the following is associated with the change management process for a large organization?
A) AUP
B) Change board
C) Asset tag
D) Security policy

shaindel   106   1 Reply

Clement

What type of power protection is best to prevent data loss?

What type of power protection is best to prevent data loss?

What type of power protection is best to prevent data loss?
A) Surge strip
B) Line conditioner
C) Phone line conditioner
D) UPS

Mymikym   128   1 Reply

dillon_green23

A technician is installing new IT equipment and also removing some. What is commonly requested of ...

A technician is installing new IT equipment and also removing some. What is commonly requested of ...

A technician is installing new IT equipment and also removing some. What is commonly requested of the technician to do after completing the changes?
A) Update network topology diagrams.
B) Update the user knowledge base.
C) Use a scanner and barco

jaylyn   141   1 Reply

miks

Which type of mask helps an IT technician with fumes?

Which type of mask helps an IT technician with fumes?

Which type of mask helps an IT technician with fumes?
A) Toner
B) Air filter
C) Diving
D) ESD

brendenxoxo21   118   1 Reply

JisselFlores

A new technician is working on a computer and the user asks the technician if the company allows ...

A new technician is working on a computer and the user asks the technician if the company allows ...

A new technician is working on a computer and the user asks the technician if the company allows employees to access gaming sites during their break or lunch. Where could the technician find the answer?
A) Employee database
B) Knowledge base
C) AU

july   214   1 Reply

Dymondmonae

An administrative assistant has just discovered that the department site used to document meetings ...

An administrative assistant has just discovered that the department site used to document meetings ...

An administrative assistant has just discovered that the department site used to document meetings and goals is no longer available. When the technician over that system is contacted, the technician explains that they moved to a new system and must h

Dasha   170   1 Reply

autumnnelson123

What type of fire extinguisher can put out electrical fires?

What type of fire extinguisher can put out electrical fires?

What type of fire extinguisher can put out electrical fires?
A) Type C
B) Type E
C) None
D) Baking soda-based

Charlesnep   161   1 Reply

daniellasousa

Which fire extinguisher can put out most fires?

Which fire extinguisher can put out most fires?

Which fire extinguisher can put out most fires?
A) Type C fire extinguisher
B) Fire Department
C) Water
D) ABC type fire extinguisher

IceBeast360   114   1 Reply

stevengu246

An administrative assistant has logged the same computer problem three times to the help desk. On ...

An administrative assistant has logged the same computer problem three times to the help desk. On ...

An administrative assistant has logged the same computer problem three times to the help desk. On the fourth call, the assistant is angry. After calming the person down, the technician gathers enough information to know that the call needs to be esca

suhail1073   138   1 Reply

billyhilly

A technician goes into an office and smells rotten food and body odor. The technician starts gagging ...

A technician goes into an office and smells rotten food and body odor. The technician starts gagging ...

A technician goes into an office and smells rotten food and body odor. The technician starts gagging and holding his nose. He tells the customer he cannot work in such conditions. The customer complains to the IT supervisor. What issue will the super

amberbragg728   214   1 Reply

shaerovira

An IT department is upgrading the purchasing software. After installing the update and restarting ...

An IT department is upgrading the purchasing software. After installing the update and restarting ...

An IT department is upgrading the purchasing software. After installing the update and restarting the server, an error message appears. The server administrator tries restarting the server again, but the same error appears. Unfortunately, now it is t

dudekim   200   1 Reply

miks

Which type of IT documentation is a collection of solutions to commonly asked questions or problems?

Which type of IT documentation is a collection of solutions to commonly asked questions or problems?

Which type of IT documentation is a collection of solutions to commonly asked questions or problems?
A) Knowledge base
B) Change management database
C) Acceptable use policy
D) IT documentation

DrDoggo   152   1 Reply

caillacakes

What kind of management can help prevent a trip hazard?

What kind of management can help prevent a trip hazard?

What kind of management can help prevent a trip hazard?
A) Toxic waste management
B) Water management
C) ESD
D) Cable management

Guest   122   1 Reply

temp321

A technician is working inside a laser printer at a customers site when a call comes in from another ...

A technician is working inside a laser printer at a customers site when a call comes in from another ...

A technician is working inside a laser printer at a customers site when a call comes in from another customer. What should the technician do first?
A) Take the call.
B) Use a warm cloth to clean off dirt from the hands and then take the call.
C) A

abc123   177   1 Reply

david fabos

Time management is a how you prioritize IT support tasks.

Time management is a how you prioritize IT support tasks.

Time management is a how you prioritize IT support tasks.
Is this statement true or false?

malik   101   1 Reply

Lighting2551

A clean room is a place to store RAM and hard drives.

A clean room is a place to store RAM and hard drives.

A clean room is a place to store RAM and hard drives.
Is this statement true or false?

Guest   86   1 Reply

Biraj

A risk analysis is used to help an IT department determine whether the benefits involved with ...

A risk analysis is used to help an IT department determine whether the benefits involved with ...

A risk analysis is used to help an IT department determine whether the benefits involved with implementing a new enterprise resource planning (ERP) platform outweigh the risks.
Is this statement true or false?

brendenxoxo21   91   1 Reply

lambchop03

A UPS is similar to a battery backup.

A UPS is similar to a battery backup.

A UPS is similar to a battery backup.
Is this statement true or false?

Jeriko   96   1 Reply

Biraj

A UPS provides power in case of brownout or blackout.

A UPS provides power in case of brownout or blackout.

A UPS provides power in case of brownout or blackout.
Is this statement true or false?

dickcheney111   108   1 Reply

barry1999

A line conditioner can help with there is noise on the electrical line.

A line conditioner can help with there is noise on the electrical line.

A line conditioner can help with there is noise on the electrical line.
Is this statement true or false?

shaindel   95   1 Reply

lihui

A surge suppressor is a device that can help protect a computer against a security attack.

A surge suppressor is a device that can help protect a computer against a security attack.

A surge suppressor is a device that can help protect a computer against a security attack.
Is this statement true or false?

bobsthename   108   1 Reply

dupoyjohn134

Grounding yourself means putting yourself and a computer part at the same voltage.

Grounding yourself means putting yourself and a computer part at the same voltage.

Grounding yourself means putting yourself and a computer part at the same voltage.
Is this statement true or false?

malik   103   1 Reply

lihui

Self-grounding is one method used to prevent electrical shock to equipment.

Self-grounding is one method used to prevent electrical shock to equipment.

Self-grounding is one method used to prevent electrical shock to equipment.
Is this statement true or false?

johnsmith12   120   1 Reply

shayeshaye00

One needs to put down an ESD mat to have a comfortable place to sit when working on a computer part ...

One needs to put down an ESD mat to have a comfortable place to sit when working on a computer part ...

One needs to put down an ESD mat to have a comfortable place to sit when working on a computer part that has at least one metal component.  
Is this statement true or false?

sehej123   104   1 Reply

Begonia

One needs to wear an ESD strap to prevent electrical shock.

One needs to wear an ESD strap to prevent electrical shock.

One needs to wear an ESD strap to prevent electrical shock.  
Is this statement true or false?

Guest   116   1 Reply

parneetgill