Which of the following is the most accurate description of total quality management?
A) It is a method of management that appoints a single person or team to oversee quality improvements for the organization.
B) It is the commitment made by top management to meet both national and international quality standards.
C) It is a company-wide, systematic approach to continuously making improvements to quality and efficiency.
D) It is an approach to improving product quality that emphasizes bottom-up rather than top-down setting of quality standards.
E) It is a system that focuses on improving employee morale rather than efficiency as a means of improving quality.
Question 2Professional football player Deon is released from his team, and cannot find a new job as a player or coach. Which one of the following might be a realistic career change for Deon?
A) Attempt to become a professional wrestler or prize fighter
B) Become a Hollywood screen writer
C) Purchase a franchise with some of the money he has saved from his playing days
D) Use his personal brand to become a standup comedian
Question 3Some of the characteristics of effective work groups are objective measures of production, favorable evaluations by management, and ________.
A) groupthink
B) extrinsic motivation
C) worker satisfaction
D) conflict within the group
Question 4SLI Inc manufactures medical equipment and must ensure that its products meet the specified guidelines and adhere to the strictest safety standards.
To achieve this, SLI Inc has small groups of employees, who meet on a regular basis, to solve production problems and ensure that all production processes are optimized. Which of the following management techniques does SLI Inc use?
A) T-Groups
B) quality circles
C) soldiering
D) self-managed teams
E) multiple chains of command
Question 5One of the first steps in making a career change should be to ________.
A) find all of the jobs that pay more than your current job
B) make the change quickly so you don't lose any benefits
C) take a sabbatical
D) assess your likes and dislikes
Question 6A major justification for using groups to accomplish work is that they can ________.
A) produce more than the sum of the individual members
B) prevent workers from too spending too much time working alone
C) lead to equity in pay among group members
D) control the behavior of workers
Question 7According to a study of 698 senior adults, it appears that the executive function of the brain remains so strong up until the end of life, and that commercial airlines should allow pilots to fly up to age 85.
Indicate whether the statement is true or false
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