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NobleFores NobleFores
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6 years ago
Calculate the defects per million opportunities (DPMO) given the following: Blake, owner of Blakester's T-shirt Shoppe, keeps track of customer complaints. For each T-shirt sold, there are four possible complaints: T-shirt shrinks, poor quality, design wears off, and doesn't fit right. Each week, Blake calculates the rate of T-shirt defects per total T-shirts sold, and then uses this information to determine his company's DPMO. During the past week, his company sold 1200 T-shirts. His company received 22 customer shrinkage complaints, 16 poor quality complaints, 12 design wears off complaints, 8 doesn't fit right complaints. Calculate his firm's DPMO.
 a. 69,600
   b. 0.193
   c. 5.8 x 106
   d. 12,083
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npalmierinpalmieri
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6 years ago
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NobleFores Author
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#2
6 years ago
Words can't even express my thanks
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