Which is the best tool hotel managers can use for identifying the inappropriate selling of hotel guest rooms?
A) Manager's Daily
B) Discrepancy report
C) Rooms turnover report
D) MOD Room Inspection checklist
What is the name of the legal contract describing the relationship between a hotel owner and the hotel brand with which the owner seeks to affiliate?
A) Franchise agreement
B) Franchise offering circular
C) Product improvement plan
D) Franchise disclosure document
What is the most important thing hotel managers must consider if their hotels face the threat of terrorist attacks?
A) Guest safety
B) Property damage
C) Business interruption
D) Damage to their hotels' reputation
What is the highest temperature recommended for operating hotel hot tubs and whirlpools?
A) 100F (C-39)
B) 105F (C-41)
C) 110F (C-43)
D) 115F (C-46)
Which is the LEAST important item to protect if hotel staff is confronted by armed or unarmed robbers?
A) Staff
B) Cash
C) MODs
D) Guests
The purchase of an insurance bond (bonding) is a good way for a hotel to protect itself against the negative impact of
A) a fire.
B) a robbery.
C) embezzlement.
D) natural disasters.
OSHA does not require a hotel to develop a written Emergency Action and Fire Prevention Plan if
A) the hotel employs fewer than 10 workers.
B) the hotel's OSHA Form 300 submissions are up-to-date.
C) no serious accidents have been reported in the previous 12 months.
D) the hotel is part of a chain that has submitted a master Emergency Action and Fire Prevention Plan.
When a hotel employee falsifies his time card to indicate he worked more hours than he actually worked, that employee is engaging in
A) fraud.
B) pilferage.
C) collusion.
D) embezzlement.
Who must develop and distribute the information provided in Material Safety Data Sheets?
A) The users of potentially hazardous products
B) The sellers of potentially hazardous products
C) The buyers of potentially hazardous products
D) The manufacturers of potentially hazardous products
Which event would NOT likely be included in a hotel's emergency planning documents?
A) Power outage affecting the hotel's OPL
B) Dryer fire in the hotel's OPL
C) OPL dryer breakdown
D) Serious injury of an OPL worker
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