Discuss the two types of control found in organizations.
What will be an ideal response?
Question 2________ is leadership that is distributed to the members of the entire group rather than being the job of just one person.
A) Servant leadership
B) Shared leadership
C) Transactional leadership
D) Leader-centered leadership
E) Autocratic leadership
Question 3Time and motion studies are the appropriate method of achieving control when the work involves ________.
A) creative problem-solving
B) developing new product concepts
C) routine physical activities
D) coordinating with various clients
E) flexible production processes
Question 4The primary aim of the FOCUS-PDCA approach to performance improvement is to ________.
A) align production processes with the needs of customers
B) assign tasks to those employees best suited to accomplish them
C) focus organizational resources on profit-generating activities
D) incorporate feedback from customers in new product design
E) identify and eliminate the sources of variation in a work process
Question 5Which of the following performance improvement techniques was a feature of the scientific management movement?
A) lean production
B) clan control
C) time and motion studies
D) feed-forward
E) constraint management
Question 6Causes of variation that are natural to or inherent in the process and cannot be controlled are known as ________ sources of variation.
A) feed-forward
B) throughput
C) common-cause
D) retrospective
E) feedback
Question 7Which of the following actions would indicate that a company is implementing the technique of lean production?
A) switching from an autocratic, top-down, management style to a democratic management style
B) requiring that all employees complete a minimum level of education before joining the workforce
C) changing the organization structure from a hierarchical structure to a flat structure with many reporting relationships
D) prohibiting smoking for all employees on company time and company premises
E) optimizing the utilization of inputs to generate the maximum output
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