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chotard1 chotard1
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6 years ago
When a process fails to satisfy a customer:
 
  A) it is quite often the customer's fault.
  B) it is considered a defect
  C) it is time to reengineer the process.
  D) it is usually half the customer's fault and half the company's fault.
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sky2walkersky2walker
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6 years ago
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chotard1 Author
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6 years ago
This helped my grade so much Perfect
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Yesterday
Smart ... Thanks!
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2 hours ago
Brilliant
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