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rodica rodica
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Posts: 1958
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7 years ago
If you plan to grant a claim made by a customer who's clearly at fault,
A) pinpoint the customer's shortcomings to discourage future mistakes.
B) discourage future mistakes without insulting the customer.
C) scold the customer to discourage future mistakes.
D) post the situation on social media to discourage future mistakes.
Textbook 
Business Communication Today

Business Communication Today


Edition: 13th
Authors:
Read 110 times
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comestascomestas
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#1
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7 years ago
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rodica Author
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#2
7 years ago
This was perfect, you even added an explanation Slight Smile

Goodnight Heavy Heart
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