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nicolevgreen nicolevgreen
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Posts: 382
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5 years ago
In responding favorably to a claim even though the customer was at fault, what should you try to accomplish in the body of your message?
 
  What will be an ideal response?

Ques. 2

Messages of ________ recognize the contributions of employees or business associates.
 
  A) salutation
  B) recognizance
  C) performance
  D) appreciation
  E) condolence

Ques. 3

________ are brief personal messages written to comfort someone after the death of a loved one.
 
  A) Life-coaching letters
  B) Remembrance letters
  C) Condolence letters
  D) Counseling letters
  E) Goodwill messages

Ques. 4

In recommendation letters, comparing the candidate's potential to that of his or her peers
 
  A) should be avoided, since it opens the door to legal action.
  B) is unprofessional because it distracts attention from the candidate you are recommending.
  C) helps the recipient evaluate the candidate more effectively.
  D) is a good idea, even if you have only a gut feeling about how the candidate stacks up.
  E) almost always reduces the candidate's chances of landing the job.

Ques. 5

In today's electronic media environment, handwritten thank-you notes
 
  A) are not likely to be read.
  B) give the impression that the writer is unprofessional.
  C) are often particularly appreciated by the recipient.
  D) require too much time to prepare and deliver.
  E) are viewed as obsolete, except in personal contexts.

Ques. 6

A social media release includes ________ that's suitable for use in blog posts, tweets, and other social media formats.
 
  A) share-ready content
  B) newsroom chatter
  C) virtual verbiage
  D) unfiltered data
  E) general purpose news

Ques. 7

A ________ is a specialized document used to share relevant information with the news media.
 
  A) treatise
  B) press release
  C) developmental brief
  D) direct-to-consumer release
  E) tweet
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Answer verified by a subject expert
jfavelajfavela
wrote...
#1
Posts: 239
Rep: 1 0
5 years ago
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Answer to #1

Answer: In the body of the message, you want to discourage such claims in the future by steering the customer in the right direction. In addition, you don't want to imply that you will grant similar claims in the future. The challenge is to deliver the message diplomatically, without being condescending or preachy.

Answer to #2

Answer: D
Explanation: D) One of the best things you can do for a person you have done business with is to write a letter of appreciation, describing how the person helped you. Appreciation letters can represent strong references for any person being evaluated.

Answer to #3

Answer: C
Explanation: C) Condolence letters are brief personal messages written to comfort someone after the death of a loved one. The important thing with a condolence letter is to show that you care.

Answer to #4

Answer: C
Explanation: C) When writing a letter of recommendation, your goal is to convince readers that the candidate has the characteristics necessary for the objective he or she is seeking. Comparing the candidate's potential against his or her peers isn't unprofessional, and it won't reduce his or her chances of landing the job. However, if you have only a gut feeling about the candidate's qualifications, perhaps you shouldn't provide a recommendation.

Answer to #5

Answer: C
Explanation: C) When sending messages of appreciation, your praise does more than just make the person feel good. In today's electronic media environment, a handwritten thank-you note can be a welcome acknowledgement. Notes like this do not give an unprofessional impression, do not require too much time, and are not viewed as obsolete.

Answer to #6

Answer: A
Explanation: A) The social media release includes share-ready content that is quick and easy to share via social networks and other online media.

Answer to #7

Answer: B
Explanation: B) A press release (aka news release) is a specialized document used to share relevant information with the news media.
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nicolevgreen Author
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#2
5 years ago
Thank you for answering
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