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stethanie stethanie
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6 years ago
In responding favorably to a claim even though the customer was at fault, what should you try to accomplish in the body of your message?
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Business Communication Today

Business Communication Today


Edition: 13th
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comestascomestas
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In the body of the message, you want to discourage such claims in the future by steering the customer in the right direction. In addition, you don't want to imply that you will grant similar claims in the future. The challenge is to deliver the message diplomatically, without being condescending or preachy.
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