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rodica rodica
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6 years ago
If you're responding to a claim and your company is at fault, it is best to
A) avoid sympathizing with the customer, since it can lead to lawsuits.
B) do all you can to discourage further correspondence.
C) take (or assign) personal responsibility for setting matters straight.
D) be vague about when the claim may be resolved.
Textbook 
Business Communication Today

Business Communication Today


Edition: 13th
Authors:
Read 66 times
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derivativedderivatived
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6 years ago
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rodica Author
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#2
6 years ago
Thanks for providing a reason along with your answer!
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