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K3lly_1996_R3ne K3lly_1996_R3ne
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6 years ago
What are the major categories of organizational performance measures? Provide two example measures for each category at an organizational level.
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6 years ago
Organizational performance measures can be classified into eight important categories:

 Financialreturn on assets, earnings per share
 Customer and marketcustomer satisfaction, market share
 Qualitycustomer ratings of goods and services, product recalls
 Timespeed, reliability
 Flexibilitydesign flexibility, volume flexibility
 Innovation and learningemployee satisfaction, employee turnover
 Productivity and operational efficiencylabor productivity, equipment utilization
 Sustainabilityproduct-related litigation, financial audits
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