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Huggybear001 Huggybear001
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Posts: 658
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6 years ago
Increasing customer participation in the service delivery process makes it more able to respond to demand. Why?
 
  a. Customers have to wait
  b. Customer labor effectively increases capacity when needed
  c. Employees can take more breaks, making them more productive
  d. Customers like to feel included
  e. Many activities do not require training to perform
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