Customer participation in the service delivery process is known as

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Customer participation in the service delivery process is known as

Customer participation in the service delivery process is known as
A) coproduction.
B) poka yoke.
C) service recovery.
D) independent processing.

Textbook

Managing Supply Chain and Operations: An Integrative Approach

Edition: 1^st

Authors: Foster, Sampson, Wallin, Webb

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